Change Agents UK

Member Community Officer

Project Member Community Officer
Employer EAUC
Job Description

Background

The Environmental Association for Universities and Colleges (EAUC) is the leading alliance of universities and colleges, sector bodies and commercial organisations, working together both in the UK and internationally to drive environmental, social and financial sustainability to the heart of tertiary education. The EAUC has over 300 members from across tertiary education and the private sector in the UK.

Our Vision - Our vision is a tertiary education sector where the principles and values of environmental, economic and social sustainability are embedded

Our Mission - The EAUC will lead, inspire and support members and stakeholders with a shared vision, knowledge and the tools they need to embed sustainability and facilitate whole institution change through the involvement of everyone in the institution

Our members are at the heart of everything we do. We need a Member Community Officer to deliver growth in new areas and ensure we continue to deliver an excellent service to existing members. We are seeking a talented membership professional with a strong track record of planning and delivering impressive membership support and growth within the voluntary or private sector.

Objective

This is an exciting role that will support all aspects of membership for both educational and company members of the EAUC. As Member Community Officer, you will play a crucial role in creating long and lasting relationships with our members and demonstrate member value at every touch point, while actively promoting the EAUC to non-members.

You will support and arrange a series of contacts with members on various stages of their membership cycle, through communications, meetings, and the member journey process you will help to develop a strong feedback programme ensuring the insight obtained is raised to the highest level, ensuring that members’ needs are understood and addressed by the whole organisation. You will continually develop this process and report regularly to senior managers.

You will provide support to our network of regional and special interest groups, ensuring that they meet and communicate regularly. This work is vital to the EAUC and you will have a crucial role in ensuring that these groups thrive and deliver real outcomes for the broader membership. You will also provide support to our Corporate Relationship Manager in implementing agreed deliverables with our company members.

As a key point of contact between members and the EAUC, you will be a very confident communicator with ability to develop strong relationships, match needs with services and thrive in member engagement. This is a broad and varied role, so you need to be adaptable and keen to take on projects and challenges as they arise. Drawing on a range of skills and experience, you will provide essential drive and support to the members of the EAUC. The Member Community Officer will report and be accountable to the Membership Manager and will deliver and contribute to wider association activities and targets.

Benefits of this opportunity

This role will offer the post-holder a greater understanding of sustainability needs of universities, colleges and businesses, and how to enable these members to benefit from the EAUC’s services. You will also benefit from increased knowledge of the broader issues around sustainability and tertiary education. The EAUC is a small but dedicated team which punches well above its weight in terms of impact and output. Because of this, there is a real opportunity to expand the scope of your work to gain experience in areas such as communications, marketing and events.

Future employment potential

This role gives you broad experience of both sustainability and tertiary (post 16) education. This role would be good experience for a career in either of these areas, or future work in the charity or membership sector.

Benefits of working with Change Agents UK

Change Agents UK is a not-for-profit organisation which enables students and recent graduates to work with businesses, local authorities and community groups to learn about and implement sustainable development, and become more employable. With this service Change Agents UK will provide:

• Enrolment onto our Skills Development Programme, utilising bespoke exercises to increase skill set and employability through self-evaluation, learning and the Change Agents Academy

• Management support and networking opportunities.

• A monthly Change Agents UK Newsletter informing you of current sustainability news topics, up and coming events and workshops and a network of other change agents.

• Inclusion in the Change Agents staff and alumni networks: socials, networking opportunities, etc.

• Support in an organisation whose ethos is one of positive personal and professional development.

This recruitment is being managed by Change Agents UK, please direct all correspondence to contact@changeagents.org.uk or call 01572 723419

Project County Gloucestershire
Location Cheltenham
Responsibilities

Outputs and Key Tasks

Outputs

  1. To be a key point of contact between members and potential members of the EAUC, ensuring that their experiences, feedback and intelligence enhance their relationship with the EAUC and that the EAUC derives maximum benefit from members’ experience and knowledge.

  2. To contribute to the implementation and delivery of the membership strategy, delivering on ambitious targets for growth and member satisfaction as part of the EAUC’s Membership Team.

  3. To act as a representative of the EAUC by planning, attending and speaking at events across the UK, providing intelligence and recommendations to the rest of the Membership Team in order to improve member services by identifying key issues amongst EAUC members.

  4. To play a key role in the development and delivery of member communications and engagement strategies with the Membership Team and to communicate with members via the website and social media.

  5. To work closely with the Corporate Relationship Manager to ensure that company membership deliverables are planned and delivered to agreed timetables.

  6. To work closely with the Membership Manager to deliver and enhance the membership offer to Educational Members.

  7. To work closely with Educational Members, Company Members and Strategic Partners to improve integration and delivery of member services.

Key Tasks

  1. To lead on the facilitation and delivery of the EAUC regional and special interest groups.

  2. Proactively seek opportunities to facilitate the sharing of knowledge amongst EAUC members via the Sustainability Exchange service, conference, and Green Gown Award Programme.

  3. To deliver results from market research and engagement work via groups and events with members and non-members to plan and deliver innovative new member recruitment and retention campaigns.

  4. To undertake any other duties and responsibilities, commensurate with the grade of the post as directed by the line manager. These variations will not change the general character of the post or the level of responsibility entailed.

  5. To ensure adequate cover for other staff during holidays etc.

  6. To attend and report on activities to Trustee meetings as required.

  7. The post holder is responsible to the Membership Manager for the achievement of agreed targets. Regular review meetings will be held with the Membership Manager who will also provide ad hoc advice and support as required.

Essential

  1. Demonstrable experience in supporting business development, building and maintaining community networks and stakeholder engagement, ideally in a charity/membership environment.

  2. Experience of Event Management with proven Project Management, time and organisational skills.

  3. A track record of service delivery in the public or private sector, with proven determination to complete a project or programme.

  4. The ability to solve problems effectively and creatively.

  5. Ability to represent and promote the organisation to a wide audience with experience of presenting information both orally and in writing.

  6. Ability to gather and interpret information from engagement work and report on key findings.

  7. Experience of dealing with stakeholders with sensitivity and diplomacy.

  8. Willing to travel within the UK for work purposes.

  9. An understanding of how sustainability influences social, economic and environmental sectors.

  10. High level of computer literacy, covering all Microsoft packages. Experience of the use of databases and/or appropriate CRM software to manage relationships.

Desirable

  1. Knowledge of marketing campaigns for recruitment and retention of members.

  2. Experience of business to business (B2B) marketing or relationship building.

  3. Experienced user of social media including Twitter, Facebook and LinkedIn.

  4. Experience in use of Adobe Creative suite.

  5. Experience of designing for the web and/or print.

  6. Experience of website administration.

  7. Experience of working in education, environment or charity sector.

Position Details

Employer: Environmental Association for Universities and Colleges (EAUC)

Salary (per annum pro rata): £19,273 – £22,912

Interview Date: Tuesday 11th October 2016

Closing Date: 25th September

Start Date: ASAP

Preferred Start Date: ASAP

Length of Opportunity: Permanent

Hours/Week: 37 – We are open to applications on a job share basis. Please be clear what hours you would like to work in a job share situation.

Work outside normal hours: Occasional travel to and from events.

Annual leave: 24 days, rising to 36 if you work an extra 30 minutes per day after successful completion of your probation period.

Probation period: 6 Months

Base: Cheltenham Office, The Park Campus, University of Gloucestershire

Department: Membership Team

Reports to: Membership Manager

Salary £19,273 – £22,912
Application Deadline 2016-09-25
Interview Date 2016-10-11
Hours Per Week 37.00
Places Available 1
Status

Closed - no further applications permitted